Your dog is more than a pet; they’re a cherished member of your Greenwich family. Entrusting them to a dog walker is a significant decision, one that goes beyond simply finding someone to hold the leash. In a community that values excellence and discretion, how can you be sure you’re choosing the right professional for the job?
The secret lies in asking the right questions. Moving beyond “How much do you charge?” and “Are you available?” will reveal the true quality, safety, and professionalism of a dog walking service.
To ensure your pup receives the gold standard of care, here are the 5 essential questions every Greenwich pet owner must ask a potential dog walker.
1. “What Are Your Specific Safety Protocols During a Walk?”
This is your most important question. A vague answer like “we’re careful” is not enough. You need to know the concrete steps they take to keep your dog safe from common hazards.
- Leash Policy: Do they use a standard leash? Is a retractable leash ever an option? (Spoiler: For maximum control in areas with traffic or other dogs, a standard 4-6 foot leash is safest).
- Traffic & Environment: How do they navigate busy Greenwich streets like those in Cos Cob or near the Post Road? What is their protocol for extreme heat or icy conditions?
- Other Dogs: What is their policy on interactions with other dogs? A professional should never allow on-leash greetings without your explicit permission, as they can be unpredictable and dangerous.
Why Thumping Tails’ Answer Provides Peace of Mind:
Our safety protocol is non-negotiable. We use secure, standard leashes and practice “curb-side sits” at every intersection. We are trained in reading canine body language and proactively avoid off-leash dogs. In extreme weather, we shorten walks to protect paws and prevent overheating or hypothermia. Your dog’s safety is the foundation of every decision we make.
2. “How Will You Communicate With Me About My Dog’s Day?”
A lack of communication is a primary source of anxiety for pet parents. You shouldn’t have to spend your day wondering if the walk happened or how your dog is doing.
- Updates: Do you receive a report after each walk? What does it include?
- Photos & GPS: Are photos provided to show your dog’s condition and happiness? Is GPS tracking available to see the route, duration, and pace of the walk?
- Problem-Solving: How do they communicate if an issue arises, like an upset stomach or a minor injury?
Why Thumping Tails’ Answer Provides Peace of Mind:
We believe in transparent, proactive communication. After every walk, you will receive a detailed “Pawgress Report” via our secure app, which includes:
- A happy photo of your pup.
- A GPS map of the walk.
- Notes on behavior, energy, and potty breaks.
- How much water they drank.
If we have any concerns, we contact you directly and immediately. No surprises, just peace of mind.
3. “What is Your Hiring and Training Process for Walkers?”
The person holding your dog’s leash and entering your home must be thoroughly vetted. The integrity of the walker is as important as their ability to handle a leash.
- Screening: Do they conduct in-person interviews, background checks, and reference checks?
- Experience: What kind of experience with dogs do they require?
- Training: Is there ongoing training in dog behavior, pet first-aid, and CPR?
Why Thumping Tails’ Answer Provides Peace of Mind:
We don’t just hire dog lovers; we hire responsible professionals. Our rigorous process includes a comprehensive interview, thorough background checks, and verification of previous experience. Every team member is trained in pet first-aid and CPR and undergoes continuous education on canine behavior and our safety protocols. We invest in our team so you can trust the person at your door.
4. “Are You Fully Bonded and Insured?”
This is the single greatest differentiator between a hobbyist and a true professional. Never, ever hire a dog walker who cannot provide proof of insurance.
- Insurance protects you if the walker is injured while caring for your pet.
- Bonding protects you in the rare event of theft or property damage.
Why Thumping Tails’ Answer Provides Peace of Mind:
We are fully bonded and insured, and we are happy to provide a Certificate of Insurance upon request. This is a non-negotiable part of our business and our commitment to our clients in Greenwich, Stamford, and Westchester. It’s the bedrock of the trust you place in us.
5. “What Are Your Specific Protocols for Entering My Home and Managing Keys?”
Your dog’s safety is paramount, but so is the security of your home. A professional service will have a clear, secure system for access.
- Key Security: How are client keys stored? Are they labeled with addresses?
- Contingency Plans: What happens if your primary walker is sick? Is there a secure way for a backup walker to access your home without compromising security?
Why Thumping Tails’ Answer Provides Peace of Mind:
We have a military-grade key management system. All keys are stored in a secure lockbox without identifying tags or addresses. Our system allows for vetted backup walkers to access your home only when scheduled, ensuring your dog’s routine is maintained without ever compromising your security.
Choose Confidence, Not Just Convenience
Asking these five questions will give you a clear, honest picture of the service you are considering. The right answers will demonstrate a commitment to safety, transparency, and professionalism that matches the high standards you have for your dog’s care.
At Thumping Tails, we welcome these questions. They are the same standards we would expect for our own pets. We are built on a foundation of trust, and we are committed to earning yours.
Ready to partner with a dog walker you can trust completely?
Book Now your free Meet & Greet to ask us these questions in person, or call/text us at 914-508-0985 to learn more.
Let’s ensure your best friend gets the safe, professional, and compassionate care they deserve.